Hospitality Management

What goes on behind the scenes at a restaurant, a hotel, a convention center, a resort, or a cruise ship? Lots of excitement and lots of interesting jobs! In this video, people in the hospitality management field talk about what it’s like to work in food and beverage management, hotel management, and convention and event management. Viewable/printable educational resources are available online. (21 minutes)

Located on the volcanically formed lake that shares its name, the North Island city of Rotorua is widely considered to be the birthplace of New Zealand’s tourism industry, having hosted vacationing travelers since the early 19th century. This program examines the many features that make Rotorua an attractive tourist destination. These include the region’s spectacular lakes and forests; its geothermal features, which make it an ideal setting for health spas; and the strong presence of traditional Maori culture, a vital aspect of New Zealand society. Such attractions help to draw around four million visitors a year to Rotorua, prompting civic leaders to ensure that the industry is economically, socially, and environmentally sustainable. A valuable case study in tourism development! Viewable/printable educational materials are available online. (24 minutes)