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911 Emergency and Call Centre Communications

This guide lists a variety of resources and tools in the area of 911 communication and emergency services.

Associations and Institutes (Canadian & U.S.)

Association of Public-Safety Communications Officials (APCO)
A not-for-profit organization dedicated to the enhancement of public safety communications.
Canadian Institute for Public Safety Research and Treatment (CIPSRT)
Current research in mental health and PTSD areas.
International Academies of Emergency Dispatch
National Emergency Number Association (NENA)
Focus on 911 policy, operations, education and technology.

Online Resources

International Critical Incident Stress Foundation
Journal of Emergency Dispatch
A journal covering the emergency dispatch profession, published by the International Academies of Emergency Dispatch (IAED)
The Call Magazine (NENA)
NENA membership is required.
PSConnect

Odds & Ends

Deciphering Medspeak
Useful resource for patients and consumers created by the American Medical Library Association
Medical Vocabulary
Useful resource from the HLWIKI Canada site.
Medical Terminology Course
Created by the Des Moines University.

Last Updated: Jul 5, 2024 1:47 PM
URL: https://guides.library.durhamcollege.ca/911
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Subjects: Emergency Services, Legal Studies, Social & Community Services

Tags: emergency services, police, policing

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